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First Hand SupportStaff portal
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Enter the email address First Hand Support holds for you. We'll send you a secure sign-in link — no password needed.
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Log a session
Record work you have done, or a session that was missed or cancelled.
My sessions
Sessions you have logged, by day. You can change or remove one until the timesheet it sits on has been submitted.
My sessions
All your logged sessions as a list. Use the filters to find the ones you want. You can change or remove a session until the timesheet it sits on has been submitted.
My timesheets
Group your sessions onto a timesheet and submit it to the office. One timesheet covers one job.
New timesheet
Tick the sessions to include. Only sessions not already on a timesheet are shown.
The number you give the invoice you send First Hand Support for these sessions (from your own invoice, e.g. INV-012). It lets the office match your invoice to this timesheet.
Company policies
Company policy documents and forms. Tap Download to save a copy.
My jobs
Jobs you have been assigned to. A job moves here from Open opportunities once the office assigns it to you.
My schedule
Sessions the office has booked you for. These are plans: once a session has happened, log it as usual with + Log a session. If something here is wrong, or you can’t attend, please contact the office.
Open opportunities
Settings
Job alerts
Email me when a new job matches my role and availability.
Account not recognised
If you believe this is a mistake, contact the First Hand Support office and ask them to check the email address on your worker record.